Online Registration

Visit our new online registration site.

Please note: If you are a new user or need to update household information (including birth dates, address, phone numbers, etc.), contact our office at 515-223-5246 to make changes before registering online. Currently, payments for leagues and pool passes (during season) are only accepted by mail and in-office.

 

Registration Dates for Fall/Winter (Programs for September - March)

Method of
Registration
Clive Residents
Non-Residents
Online and In-Office
Monday, August 18
Monday, August 25

Reminder: Registration deadline is 7 days prior to the class start time, or when maximum number of participants is reached, whichever occurs first.


Registration Policies

Registrations

  1. Pre-registration is REQUIRED for all programs. All registrations must be received 7 days prior to the program start date unless otherwise noted in the program guide or until program is full.
  2. Registration will be accepted when the form is submitted, fully completed, signed, and accompanied by the appropriate fees.  (When registering online, your registration is processed after entering credit card information for processing. A PDF file of your receipt should appear on your computer.)
  3. No registrations or registration changes will be accepted over the phone.
  4. All participants must meet the age requirements by the program start date.

Refund Policy
Refunds are given only for the following reasons:

  1. An unforeseen medical issue arises. A written medical excuse may be required.
  2. The session is cancelled by the department. Registered participants may transfer to another program or session within ten business days after being notified of the cancellation. If a transfer is not processed within ten days, a refund will be given.

Transfers

  1. Registered participants may request a transfer to a different session or similar program if an alternate session or program is available.
  2. All transfer requests must be made prior to the registration deadline of the original program. Requests for program transfers after the registration deadline will not be accepted.
  3. Transfers will incur a $5 change fee.
  4. Enrollments are not transferable to another person outside of the immediate family.

Confirmations
When you have completed your online registration you will have the option to print off your own confirmation.  Please assume your class will be held at the time and place identified unless you are notified.  You will be notified if a class is cancelled, filled or changed.  We will be happy to send you a confirmation if a self-addressed, stamped envelope is included with your mail-in registration or we can e-mail you a copy of the receipt.

Cancellations
Programs cancelled due to weather conditions will be announced on the Cancellation Line (515-830-1234). Staff will contact you when unforeseen circumstances arise.  Parents are asked to call the Cancellation Line periodically when threatening weather may be in the metropolitan area.  The Cancellation Line will be in service 24 hours a day.  Updates will be made periodically during the day.

Registration Change Fee
A fee of $5 will be charged for each change made after registrations have been processed.

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